Frequently Asked Questions

What is the callcosts website for?

Callcosts.co.uk is a free resource offering you accurate and up to date information on the telephone call charges that will appear on your bill when participating in TV and radio shows that run voting and competitions as part of programming for numbers starting with the prefix 090.

Most programmes tell you only the cost of calling using a BT line, but in these competitive times, there are many different telephone service providers (Network) that charge different rates. Because it is impossible for a programme to know which telephone provider you are using, even whether landline or mobile, the TV or Radio station cannot know your individual cost of placing a call.

To address this problem the Association of Interactive Media and Entertainment has put together this simple resource which enables you to be connected with the pricing page of your telephone service provider website in just a few clicks. .

If you experience any difficulties finding the tariffs you require please see the instructions below for your relevant telephone network.

How do I find my tariff if I am a 3 Mobile customer?

  • Click on the '3 Tariff Information' link on callcosts.co.uk
  • Enter the number you are enquiring about into the box (check a call cost)
  • Press 'GO'
  • The cost of your call will be shown underneath where you entered the number

How do I find my tariff if I am an O2 Mobile customer?

  • Click on the 'O2 Tariff Information' link on callcosts.co.uk
  • Scroll down to the 'Premium Rate Numbers and Prices' link and click on it
  • This will open a pdf showing tables of 09 numbers
  • Look for the first 6 digits of the number you are checking in the 'Premium Rate Numbers column'
  • The cost of your call is in the 'call rates' column next to the number
  • ppm means pence per minute (you will be charged each minute you are on the call), ppc means pence per call (you will be charged once regardless of duration)

How do I find my tariff if I am an Orange Mobile customer?

  • Click on the 'Orange Tariff Information' link on callcosts.co.uk
  • From the menu on the left hand side, pick which plan you are on, and then click 'Price Guides' from the same left hand menu.
  • Pay Monthly Customers:
    • For 09 Premium Rate number call charges, click on the link '09 Premium Rate number guide' link.
    • Within the table, find the first 7 digits of the number you are enquiring about.
    • You will then be advised whether the charge is a Fixed Charge (FC), meaning that you will be charged once regardless of duration; or Minimum Call Charge and Per Second Billing (Min CC and PSB), meaning that you incur the charge shown for the first minute, and then charged per second thereafter.
  • Pay as You Go Customers:
    • For 09 Premium Rate number call charges, click on the link 'pay as you go 09 Premium Rate number guide' link.
    • Within the table, find the first 7 digits that fit the number you are enquiring about.
    • You will then be advised whether the charge is a Fixed Charge (FC), meaning you will be charged once regardless of duration; or Minimum Call Charge and Per Second Billing (Min CC and PSB), meaning that you incur the charge shown for the first minute, and then charged per second thereafter.

How do I find my tariff if I am a T-Mobile customer?

  • Click on the 'T-Mobile Tariff Information' link on callcosts.co.uk
  • Pick which package you are on.
  • Pay as you Go Customers:
    • Click on 'Charges for pay as you go customers calling 070, 08, 09 and 118 numbers' at the bottom of the page.
    • A pdf table will open with three columns. The first column is for 070 numbers, the second for 080 numbers, and the third for 090 numbers. Scroll down until you find the first 7 or 8 numbers, and that will be the charge for your call.
  • Pay Monthly Customers:
    • Click on 'Charges for pay monthly customers calling 070, 08, 09 and 118 numbers' at the bottom of the page.
    • A pdf table will open with three columns. The first column is for 070 numbers, the second for 080 numbers, and the third for 090 numbers. Scroll down until you find the first 7 or 8 numbers, and that will be the charge for your call

How do I find my tariff if I am a Vodafone customer?

  • Click on the 'Vodafone Tariff Information' link on callcosts.co.uk
  • To check the tariff of an 090 number, enter the first 7 digits of the number into the box provided, and click 'check rate'
  • The cost of your call will appear underneath the box

How do I find my tariff if I am an Orange Landline customer?

  • Click on the 'Orange Tariff Information' link on callcosts.co.uk (In the Landline Network section)
  • Keep scrolling down until you see the bold black title with the two digit prefix for the number you are checking (ie: 09 UK Numbers)
  • Scroll down until you find the first 6 or 7 digits for the number you are checking.
  • The table is split in to three categories: Duration Based Charging (pence per min), Fixed Charge per Call (pence per call) and Fixed Charge for first 60 seconds (pence per min).
  • Each category is then split in to day, evening or weekend rates therefore you need to select the correct timing of your call.
  • If the largest figure is in the Duration Based Charging (pence per minute) column you will be charged this amount for each minute you are on the call PLUS there will also be a set up fee (shown in the pence per call column).
  • If the largest figure is in the Fixed Charge per call column (pence per call) you will be charged this regardless of duration - if there is also a figure shown in the Duration Based Charging column for the number you are dialling you will be additionally charged this amount each minute you are on the call (from the start of the call)
  • If there is a figure in both the Duration Based Charging column and the Fixed Charge for the first 60 seconds you will be charged the pence per call amount PLUS the pence per minute for the duration of the call after the 60 seconds.

How do I find my tariff if I am a Kingston Communications (KCOM) customer?

  • 1. Find your KC Band Code:
  • Click on 'Kingston 09 Banding Information' link on callcosts.co.uk
  • In the menu on the left, click 'On-Net Tariffs'
  • Below this, click 'Call Charges'
  • Below this, click 'Number Groups'
  • In the main window, click 'Mobile Premium Rate, Specialised, Fixed Fee & Multimedia Groups'
  • Click on '09 Numbers'
  • You will see a list of numbers under the heading '09 numbers' - locate the number range that your number sits in and click on it (this will take you to the correct part of the page)
  • Locate the first 6 digits of your number and write down the correspnding KC Band number.
  • 2. Find the corresponding Tariff with your code:
  • Now go back to the callcosts.co.uk website and click on 'Kingston Tariff Information' link
  • In the menu on the left, click 'On-Net Tariffs'
  • Below this, click 'Call Charges'
  • Below this, click 'Non-Geographic charges for KC Talk'
  • In the main window, click 'Premium Rate Calls'
  • Locate the KC Band Number you have just written down; the table will inform you of the rate you will be charged for making that call, (this may vary depending of the time of day, day of the week so please ensure you select the correct time).

How do I find my tariff if I am a Virgin Media Landline customer?

  • Click on the 'Virgin Media Chargeband Information' link on callcosts.co.uk. This will download a pdf of their chargeband codes.
  • Scroll down the page until you find the first 6 or 7 digits of the number you are searching. The column beside it will give you a chargeband code. Write this down.
  • Go back to the callcosts.co.uk site and click on the 'Virgin Media Tariff Information' link. This will download a pdf of their tariffs.
  • Keep scrolling down until you see a page titled, 'Call rates to Fixed-fee numbers' (page 11). Search this table for your chargeband code you have just written down.
  • If there is a figure in the Connection Fee (pence per call) column you will be charged this figure regardless of duration
  • If there is a figure in both columns you will be charged the Connection Fee PLUS the Standard Call Rate (ppm - pence per minute) for every minute you are on the call.

Who is AIME?

The Association for Interactive Media and Entertainment (AIME) is the longest serving trade body in the interactive media business where customers engage, consume and pay for information and entertainment services.

AIME has a membership that represents the entire value chain - from the providers of information and entertainment (including Broadcasters & Production Companies) to the network operators and technical service providers that deliver and bill them to customers.

For more information visits www.aimelink.org

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